FREQUENTLY ASKED QUESTIONS
We offer a hassle-free return and exchange policy. Items can be returned or exchanged within 30 days of purchase, provided they are in their original condition with tags intact. Please contact our customer support team to initiate the process.
Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout, and delivery times may vary based on your location.
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through our website or the carrier’s site.
We recommend dry cleaning for all embellished and delicate items. For simpler fabrics, please follow the care instructions provided on the product’s label.
You can reach our customer support team via email at ferozacollection@gmail.com or by calling +923008796674. Our support hours are Monday through Sunday , 9 AM to 10 PM (local time).